We will NOT accept returns of items with obvious signs of use.If you return items in used condition, you will be responsible for the cost to have them shipped back to you.
Note: Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
How to return the items?
Please read through our return policy to make sure your item is eligible for a refund. All returned items require RA # (Return Authorization Number).You should contact us within 30 days of receiving your merchandise to receive your RA#. If the return is allowable under our return policy, you will be issued a Return Authorization Number (RA#). To initiate your return please include your order number, email address and the problem in all correspondence.
Once you have received the RA#, you need to send us your return through a traceable shipping method to the correct address that we will mail you.If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order. www.educateageo.com will not accept returns sent COD.Returned merchandise must be post marked within 14 days from the date you receive your RA# number.Once you have sent us the returns, please email us the shipping tracking number. RA# has to be mentioned on the package that is being sent back to www.educateageo.com .
We will NOT accept returns of items with obvious signs of use. If you return items in used condition, you will be responsible for the cost to have them shipped back to you.
Note: If an item is returned without requesting RA#, the return is liable for a restocking fee.
How long will it take to receive my refund?
We generally process returns within 14 days of receiving the product. However it may take up to 30 days to complete the process during peak times.
Can I exchange what I ordered?
If you need to exchange an item because of a size issue, before doing so please read the size on the item itself as sometimes manufacturers use the same labels and packaging for all sizes, with the actual costume being the correct size.
Exchange/Return in case of International Orders:
In case of International orders all SALE will be final.No return or exchange would be entertained in case of international orders.We apologize there are no exceptions to our International Return Policy.
Return of Unclaimed Packages
Occasionally packages are returned to us as undeliverable.A package is deemed undeliverable for one of the following reasons:
Incorrect Address: If the address is incorrect, missing an apartment number or business name.
Non-deliverable Address: Non-deliverable addresses include buildings that no longer exist, addresses that do not accept mail.
Recipient did not pay customs tax (in case of International Shipping).
Unclaimed by recipient.
Failed Delivery Attempts: Most of our carriers make three attempts to deliver a package.
Refused by Recipient.
If your package has been returned to us as undeliverable, arrangements for re-delivery can be made upon recipient's request.Please note, shipping fee for re-delivery is paid by the recipient.If the unclaimed package is no longer wanted a 25% fee is applied as credit less shipping fees.
Note: Same applies to International shipping also.
Return Policy For Bulk Orders:
In keeping with the website's return policy, we do not accept returns of bulk orders once they have been delivered. Please be sure to read all available information about your requested products and confirm the information with us before placing your order.
However, we accept replacement for shipping damaged or defective items.To ensure prompt replacement, please check your product upon arrival and report any problems to our customer service department immediately.
